Reference

Legal terms for your dewa19 account

dewa19 Legal sets out how your account, personal data, wallet records and access rights are handled when you use our Indonesia-facing service.

Account termsPrivacy requestsLocal-law accessPhone verification
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dewa19 Legal terms for your dewa19 account
CONTACT ROUTES

Get help with Legal and account records

Questions about Legal are easier to resolve when you send the right account detail with your request.

Policy questions Ask about a clause, an amended term or access that depends on local law through the support route shown in your account. Include the page name and the exact point you want clarified so we can respond to the Legal issue directly.
Wallet records For DANA, OVO, GoPay, QRIS or bank-transfer records, send the transaction reference and account phone number through support. Do not send your password or wallet PIN. We use the reference to match the payment record with the relevant account request.
Access concerns If phone verification or a browser sign-in prevents access, contact us from the support route linked to your account. Tell us whether you are using Android, iPhone or desktop and describe the Legal or access message shown on screen.
DATA HANDLING

How we apply the Legal policy

Legal is not limited to wording on a page; it also shapes the way we handle account events and privacy requests.

Account data

We use the account details you provide, including your phone number, to support sign-in, phone verification and account-related requests. Keep these details current so a Legal request can be matched to the correct account without relying on an unverified contact.

Payment records

DANA, OVO, GoPay, QRIS, virtual account and bank-transfer references can form part of an account record. We use matching details to investigate status questions and may ask for the reference, date and amount shown in your own payment history.

Cookies

Cookies and similar browser storage may retain sign-in preferences or help connect a session to the correct account. You can manage browser permissions on Android, iPhone or desktop, but changing them may affect access to policy pages or account verification steps.

Account security

Never share your password, phone verification code or wallet PIN with another person. If you notice an unfamiliar sign-in or account change, use the support route promptly and state which detail appears incorrect so we can secure the account record.

Record retention

We retain account, support and transaction records for as long as needed for account administration, security checks, dispute handling and applicable legal duties. A request to remove data may be limited where keeping a record is required for one of those purposes.

Privacy changes

To request correction, access or clarification of personal data, contact us through the account support route and identify the account phone number. We may ask for verification before changing or disclosing account data, protecting the request from an unrelated person.

Answers about dewa19 Legal access

These Legal answers address the questions you may have before opening an account or asking us to change an account record. They cover local access, privacy, verification and payment evidence without replacing the terms shown for your account. Read the applicable wording at sign-in and contact support when a case needs account-specific handling.

dewa19 Legal covers account responsibilities, access conditions, privacy requests, cookies, security handling and records linked with DANA, OVO, GoPay, QRIS or bank transfer activity. It also explains how to contact us when a term, verification step or account record needs clarification.

Access depends on local law. Before opening or using an account, you must check that this type of service is permitted in your location and follow the eligibility wording shown at access. If your location is not accepted, do not attempt to bypass the restriction.

Phone verification helps connect an account request to the person controlling the stated phone number and supports account security. We may require it before account access or when a privacy, wallet or sign-in request could expose or change personal account data.

Use the support route available after login and state that your request concerns Legal or personal data. Include the account phone number and the field needing correction. We may verify your identity first, then confirm whether the change can be made.

DANA and QRIS references may be kept with the account record so we can match a payment status question to the correct account. Send the reference, date and amount through support, but never include your wallet PIN or account password.

We keep account, support and transaction records for the period needed for administration, security, dispute handling and applicable legal duties. If you ask for deletion, some records may remain where a legal or security purpose requires continued retention.

Read the amended wording shown on the Legal page or at sign-in before continuing account access. If a clause is unclear, contact support with the section title and your question. Where local law permits, continued use after the stated effective point may indicate acceptance.

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