Reference

Privacy Policy For Your dewa19 Account

Our Privacy Policy explains how we handle the account, wallet and device details connected with your dewa19 access.

Account recordsWallet activityDevice controlsCookie choices
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dewa19 Privacy Policy For Your dewa19 Account
HELP WITH REQUESTS

Get Clear Privacy Policy Support

A clear contact path matters when you want to ask about a record, correct an account detail or understand a cookie setting.

Account request path Use the support route shown after account access for Privacy Policy questions, correction requests or questions about the phone verification detail attached to your profile.
Payment record check Include the relevant DANA, OVO, GoPay or QRIS reference when your question concerns wallet activity. We use that reference to locate the correct record without asking for unrelated details.
Status clarification If a privacy request is linked to a bank transfer or virtual account entry, share its displayed status and date through the account help path so we can explain what happens next.
DATA CONTROL DETAILS

What We Do With Your Account Data

We keep this Privacy Policy practical by connecting each data type to a clear account action.

Account details

We use the phone number and account details you provide to create access, match you with your requests and send account-related responses through the contact path available after sign-in.

Security records

Login times, device type and connection details can help us examine an unexpected sign-in. We may ask you to confirm account ownership before changing a phone detail or restoring access.

Payment references

DANA, OVO, GoPay, QRIS, bank transfer and virtual account references help us trace a status question. We do not need your account password inside a payment receipt request.

Cookie settings

Cookies may remember practical page settings and support account continuity. You can adjust cookie permissions in your browser, although some account pages may then require another sign-in.

Retention period

We keep personal records for account service, security checks and legal duties only as long as needed for those purposes. Afterward, records are deleted or changed so they no longer identify you where suitable.

Change requests

Ask us to correct or clarify your details through the account support route. Include the requested change and the phone verification detail needed to match the request with your profile.

Privacy Policy Questions About dewa19

These Privacy Policy answers cover the questions we expect you to ask before opening an account or sending a data request. We focus on the records created by login, phone verification, cookies and Indonesian payment references, with access handled where local law permits. If your situation is not listed, use the support route connected to your account and provide only the details needed to identify your request.

It covers account details, phone verification, sign-in and device records, cookies, payment references and requests to correct or clarify personal data. It also explains why we use those records, how retention works and how to contact us through the account support route.

Phone verification helps us create the correct account record and check that a privacy request comes from the account holder. We may ask for that detail before changing profile data, discussing access concerns or matching a request to your account.

Yes. The Privacy Policy covers payment references linked to DANA, OVO, GoPay and QRIS, as well as bank transfer and virtual account entries. These references help us answer wallet status questions without asking you to share your account password.

We may use login time, device type and connection details to support account security and investigate an unexpected sign-in. These records help us decide whether an ownership check is needed before we change account details or discuss access.

Use the support route shown in your account and describe the specific detail you want corrected. Include the phone verification detail needed to match your profile, but do not send your password. We will explain the next step where local law permits.

You can adjust cookie permissions in your browser settings. Some choices may affect page preferences or require another sign-in, but changing browser permissions does not automatically remove account records. Contact support if you need clarification about a particular cookie request.

We retain personal data for account service, security checks or legal duties only for the period needed for those purposes. When a record is no longer needed, we delete it or remove identifying elements where appropriate under applicable requirements.

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